The University of New South Wales Institute of Languages conducts language tests for QANTAS/Jetstar in over 40 languages. Who is the Test for? The QANTAS/Jetstar Language Proficiency Certificate Test is offered to people interested in becoming Flight Attendants with QANTAS/Jetstar as well as to QANTAS/Jetstar staff who are seeking accreditation in a language other than English (LOTE). What does the Test assess? The Test assesses your ability to communicate formally with customers in a language other than English (LOTE). The Test simulates situations typically encountered by Flight Attendants performing their normal job functions on the plane. Does the Test assess writing skills? The Test is oral, there is no written component. Does the Test assess technical vocabulary? No. You are not expected to know technical terms but must be able to use vocabulary likely to be encountered on a plane, (a vocabulary list can be found in the QANTAS/Jetstar Handbook). What level should I reach to be considered by QANTAS/Jetstar? You should be an advanced level speaker of the language. You need to achieve an Advanced Level Pass in the Test if you are seeking employment with QANTAS/Jetstar (see Levels of Achievement). What happens after I enrol? When we receive your fee, we wil provide you with the examiner’s contact details. You then contact the examiner and arrange a time to sit for the test with the examiner. The enrolment procedures are different for each state. For more information please refer to ‘Where do I enrol for the Test if I live in NSW, SA, Queensland, Victoria or WA?' What do I need to take on the day of the Test? Please make sure that you take the test receipt and photo identification to the test. Without these two items, the examiner cannot conduct the test and you will forfeit your fee. How soon after I enrol do I have to take the test or the workshop? After you enrol, you have 3 months from the date on your receipt in which to take the test or workshop. After that, your enrolment will expire and you will lose your fee. If you then wish to re-enrol, you will need to pay the full fee again. When do I receive the Certificate? Certificates are ready 7 to 10 days after sitting the test. We can post the Certificate to you or you can collect it from the Institute in person if you live in Sydney. What happens if I lose my Certificate? To order a replacement / additional Certificate, please contact the Institute of Languages. The fee for the Replacement Certificate is $50. How many times can I take the Test? You may re–take the test as many times as you wish. We strongly advise you to take private study or a course before re–attempting the test. Re–sit fees are at the full price.
	Who is the Test for? What does the Test assess? What level should I reach to be considered by QANTAS/Jetstar? What happens after I enrol? What do I need to take on the day of the Test? When do I receive the Certificate? How many times can I take the Test? How long does the Test last? Test Content Accents and Regional Variations Dialects Levels of Formality and Politeness (Register) Airline Terminology Description of typical language background of unsuccessful candidates How can I prepare for the Test? What Level of Proficiency does QANTAS/Jetstar require? What are the Language Proficiency Levels? What if I disagree with my Test results? Diagnostic Workshop (For Sydney Candidates Only) Handbook for QANTAS/Jetstar test candidates How soon after I enrol do I have to take the test or the workshop? Replacement Certificates? How to Enrol: How do I enrol for the Test if I live in NSW, Victoria, SA, Queensland or WA? Conditions of enrolment Fees QANTAS/Jetsar Language Proficiency Test Read more... $187.00 Diagnostic Workshop for QANTAS/ Jetstar Read more... $187.00 Handbook for QANTAS/Jetstar Candidates Read more... $18.70 Fees include 10% GST. Please Note: if your credit card is declined or if you provide incorrect credit card details, we will charge you an additional $30 for Admin. fees.
Test Duration 30-45 Minutes. Test Content The Test assesses your level of competence in the LOTE, through the following activities: Competency 1: Can conduct complex routine workplace oral communication in the LOTE, regarding Qantas matters . (2 Role plays) In the role plays the examiner plays the customer and you play the Flight Attendant. You are given a role card and are required to interact with the examiner in the other language. Paraphrasing is acceptable if the message is clear and accurate. Competency 2: Can read aloud printed workplace documents (Qantas Public Announcements) in the LOTE. You are given a text in the LOTE to read aloud (70–100 words). Romanised scripts are available for Chinese and Japanese. Competency 3: Can sight interpret Qantas workplace documents (Public Announcements or similar text), from English into the LOTE. You have 2 minutes to study a Public Announcement or similar text in English (50-70 words) and deliver the message in the other language. Competency 4: Can interpret workplace information, from a spoken source (Captain's message) from English into the LOTE. You hear a Captain's message in English once and interpret the information into the LOTE.	Where do I enrol for the Test if I live in NSW, SA, Queensland, Victoria or WA? Please check the table to confirm the procedure for your state. If the information is not clear, please contact the Modern Languages Admissions Officer on 02 9385 0374 or email modern.languages@unsw.edu.au. STATE LANGUAGES CONTACT NSW, SA & Queensland Enrol at and pay the Institute All languages and Handbooks Apply online at www.lang.unsw.edu.au/ languages/qantas Or Phone: 02 9385 0374 Or Fax: 02 9399 5420 Victoria Enrol with and pay the Examiner Chinese (Mandarin) Ms Lijun Bi (03) 9905 8132 Victoria Enrol with and pay the Examiner French Caroline Trousseau 0422 913 860 Victoria Enrol with and pay the Examiner German Dr. Axel Fliethmann (03) 990 52247 Victoria Enrol with and pay the Examiner Japanese Dr Takako Tomoda (03) 9904 7029 or  (03) 9905 2273 Victoria Enrol with and pay the Examiner Italian Raffaele Lampugnani (03) 990 5 2224 Victoria Enrol with and pay the Examiner Spanish    Marisa Cordella (03) 9905 5449   Cantonese Contact UNSW Institute of Languages on (02) 9385 0373 Western Australia Enrol with and pay Cecilia Chong All Languages and Handbooks Cecilia Chong Central Metropolitan College of TAFE Perth Campus, Level 5, 25 Aberdeen Street, Perth WA 6000 Phone: (08) 9427 1622

Accents and Regional Variations
In the Test, you must demonstrate your ability to use the standard variety of the language. Any accent or idioms that a standard speaker of the language understands are acceptable.

Dialects
If you speak a dialect not generally understood by a speaker of the LOTE, you are unlikely to be suitable for QANTAS/Jetstar .

Levels of Formality and Politeness (Register)
You must also demonstrate proficiency in using the appropriate forms of address for the service industry. If you use informal language during the test, the examiner will assume that you are unable to use the appropriate language for the service industry.

Airline Terminology
The Test focuses on situations encountered on a plane. You should make sure that you can use terms likely to be needed in such situations. These are everyday terms for native speakers who operate daily in LOTE, but may be unfamiliar to second language learners or advanced speakers who are out of touch with the LOTE. Learning these terms will give you more confidence under test conditions.

If you are unfamiliar with a term, express yourself using other words. This demonstrates that you are resourceful and likely to be able to operate in unexpected situations.

Description of typical language background of unsuccessful candidates
Following is a description of the typical background of candidates who may be unsuccessful.

SECOND GENERATION SPEAKERS
If you have learned your LOTE from your parents in Australia you may find the following areas of difficulty:

• Your language is limited to everyday informal conversation with parents, friends or relatives, resulting in a lack of familiarity with "polite forms", or appropriate register for dealing with clients in the service industry.
• You have been exposed to informal conversational use of the language resulting in problems when faced with a larger range of situations, vocabulary etc… If you are unused to operating in a large range of situations in the LOTE, you are unlikely to be successful. If you have done all your schooling in English and you have not lived for an extended period in the country of origin as an adult (eg 1 year) you may have a limited range of language.
• Your language may not be of a modern generally accepted variety of speech, particularly if your family migrated many years ago. Languages change over time, and regional dialects change and disappear.
  

AUSTRALIANS WHO HAVE STUDIED THE LANGUAGE
If you have studied the language at school and/or university but have never visited the country for an extended period of time (eg several years) you may not have reached a sufficient level of functional fluency in the language. Whilst you may have an extensive formal knowledge of the language, you need to be able to communicate fluently in all situations you may encounter.

Functional fluency is obtained by operating on a daily basis in the language over an extended period of time.

Some people living overseas in an Anglophone environment (ie who speak English at home or at work) may not reach the required standard.

How can I prepare for the Test?

• Imagine different types of situations encountered by Flight Attendants during a flight. Imagine you are a Flight Attendant interacting with passengers. Make sure you are using polite forms of address when talking with them. Use the practice situations in the Handbook with a native speaker of the LOTE.Consider topics such as:

• Serving food and beverages.
• Anticipating needs and ensuring the comfort of QANTAS/Jetstar passengers, including unaccompanied children, the elderly, parents with young children and people who may be ill or nervous about flying.
• Assisting people who do not speak English and may have trouble with unfamiliar announcements, instructions and documentation.
• Safety issues while on board.
  
  
• Practice reading aloud from the newspaper and practise interpreting newspaper articles by reading a paragraph silently in English, then saying it in the LOTE.
• Listen to programs in English, take notes and deliver the message in the LOTE.

What Level of Proficiency does QANTAS/Jetstar require?
To be suitable for QANTAS/Jetstar you need to achieve a Level 4 Advanced Pass.

What are the Language Proficiency Levels?
Level 1 Elementary Pass
Level 2 Elementary Credit
Level 3 Elementary Distinction

Level 4 Advanced Pass
Level 5 Advanced Credit
Level 6 Advanced Distinction

Note: If you do not achieve a Level 4, you will be graded at one of the elementary levels.

ELEMENTARY LEVELS 1 – 3
Level 1 is achievable with one to two year’s part time study.
Levels 2–3 are achievable with substantial school and/or university study. Levels 2 and 3 are also achieved by those who are from a LOTE background who communicate daily with friends and relatives in everyday situations.

ADVANCED LEVELS 4 – 6
Normally achieved by candidates who have studied the language over a number of years, who are native speakers of the language, who regularly speak the language at home with relatives, or friends, and who have lived in the country concerned, and have maintained their proficiency.

What if I disagree with my Test results?
Please note that the examiner’s decision is final and no correspondence will be entered into.

Diagnostic workshop for QANTAS/Jetstar (For Sydney Candidates Only)
Candidates wishing to prepare for the test and interested in assessing their areas of strength and weakness may apply for a special two–hour private workshop.

A specialist will suggest strategies to assist in preparing for the test.
Cost is $187.00

The time is to be agreed with the tutor. Please purchase the Handbook for QANTAS/Jetstar Candidates before the workshop (see below). Those wishing to take the test following the workshop will be assessed independently by an external assessor.

Handbook for QANTAS/Jetstar Candidates
A Handbook containing further information regarding content, a sample test, practice materials and a list of airline terminology in the LOTE is available from the University of New South Wales, Institute of Languages.
The cost is $18.70

How to Enrol (For Tests in NSW, SA and Queensland)? (CLICK HERE For Tests in WA and Victoria)
There are 4 ways to enrol:

CONTACT DETAILS
For further information:

Phone: 02 9385 0374/9385 0375
Fax: 02 9399 5420
Email: modern.languages@unsw.edu.au
Internet: www.lang.unsw.edu.au/languages

CONDITIONS OF ENROLMENT
1. Your enrolment is accepted after we receive your full fee for the test or workshop.
2. If you wish to change the test appointment date, you must give 48 hours notice or you will forfeit the full fee.
3. If you do not show up for the test or workshop, you will forfeit your fee.
4. Please select carefully. We cannot refund or transfer your fees if your personal circumstances change. Cancellations will incur an administration charge of 20%.
5. Please Note: if your credit card is declined or if you provide incorrect credit card details, we reserve the right the charge you an additional $30 for Admin. Fees.
6. You have 3 months from the date shown on the receipt, in which to do the test or workshop. After that, your enrolment will expire and you will lose your fee.   If you then wish to re-enrol, you will need to pay the full fee again.
7. The examiner's decision is final and no correspondence will be entered into.
8. Replacement or Additional Certificates will incur a fee of $50.00

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