The Institute of Languages affirms its commitment to the privacy of the information provided by our clients. We understand and readily accept the responsibility of secure custody of client information. This is of utmost importance to us.

The following Privacy Policy Statement outlines our internal policies, how we manage personal information within our organization and reflects our adherence to the provisions of the Privacy Act 1988 both in intent and procedure.

What information do we collect?
Generally we collect information which includes name, address, contact details, date of birth, gender, academic record, passport number, nationality, visa status, intended further study and may include photographs. Where applicable, supplementary information may be requested to meet your needs with respect to your requirements for accommodation and/ or health cover.

Why do we collect this information?
All collected information is necessary in the conduct of our business as an educational institution. Information collected varies in accordance with the particular needs of the educational program or course of study conducted at the Institute of Languages that you have chosen to undertake.

Other than for the conduct of education will your information be disclosed to third parties?
Information may be shared within NewSouth Global, the wholly owned educational business unit of the University of New South Wales, UNSW itself and other educational institutions for the placement and advancement of our student client.

Further instances include when required by law, authorised by law or assigned by your consent under the terms and conditions of acceptance into an Institute of Languages program, or when imperative for your health or safety. We undertake, without reservation, not to sell, rent or trade your personal information.

How is the information collected?
Our primary means of collection is the information provided by either yourself or your appointed agent in applying for enrolment in an Institute of Languages program or student support services that are available and requested by yourself or agent on your behalf.

Is the information relating to me accurate?
It is in our mutual interest that the information held is accurate and up to date. We encourage any changes in your personal information to be conveyed to us to allow us to amend your record accordingly. Should you believe that any information we hold with regard to yourself is inaccurate, not up to date or incomplete please contact us and all effort will be made to re-establish or confirm the integrity of your personal information held by the Institute of Languages.

How is the collected information managed?
We store personal information in a combination of electronic and traditional paper based files. Reasonable steps have been taken to ensure the confidentially of the information you have provided and ongoing procedures are in place to protect your information from misuse, loss, unauthorised access, modification or disclosure.

When personal information is no longer needed and passed any obligatory retention period, information is destroyed in accordance with established UNSW procedures for the disposal of confidential material.

If I need to, how do I access my personal information or register any concerns regarding the use of that collected information?
You may lodge a request for a copy of the personal information that we hold about you in accordance with our obligations under the Privacy Act 1988. A fee may apply. If we are unable to meet your request, in whole or in part, you will be advised as to the basis of our decision.

Any concerns you may have regarding our adherence to the Privacy Act may also be directed to:

The Privacy Officer
UNSW Global Pty Ltd
Library Concourse
University of New South Wales
SYDNEY NSW 2052

Alternatively by
Email - privacy@unswglobal.unsw.edu.au
Telephone – (61 2) 9385 3166 [between 9:00am – 5:00pm Monday to Friday]