QANTAS/Jetstar Language Proficiency Certificate Test

The QANTAS/Jetstar Language Proficiency Certificate Test is offered to people interested in becoming Flight Attendants with QANTAS/Jetstar as well as to QANTAS/Jetstar staff who are seeking accreditation in a language other than English (LOTE).

The Test assesses your ability to communicate formally with customers in a language other than English (LOTE). The Test simulates situations typically encountered by Flight Attendants performing their normal job functions on the plane.

The Test is oral, there is no written component.

No. You are not expected to know technical terms but must be able to use vocabulary likely to be encountered on a plane, (a vocabulary list can be found in the QANTAS/Jetstar Handbook).

You should be an advanced level speaker of the language. You need to achieve an Advanced Level Pass in the Test if you are seeking employment with QANTAS/Jetstar (see Levels of Achievement).

When we receive your fee, we will provide you with the examiner's contact details. You then contact the examiner and arrange a time to sit for the test with the examiner.

Please make sure that you take the test receipt and photo identification to the test. Without these two items, the examiner cannot conduct the test and you will forfeit your fee.

After you enrol, you have three months from the date on your receipt in which to take the test or workshop. After that, your enrolment will expire and you will lose your fee. If you then wish to re-enrol, you will need to pay the full fee again. (Workshops are held only in Sydney).

Certificates are ready seven to ten days after passing the test. We can post the Certificate to you or you can collect it from the Institute in person if you live in Sydney.

To order a replacement / additional Certificate, please contact the Institute of Languages. The fee for the Replacement Certificate is AUD$50.

You may re-take the test as many times as you wish. We strongly advise you to take private study or a course before re-attempting the test. Re-sit fees are at the full price

30-45 Minutes.

The Test assesses your level of competence in the LOTE, through the following activities:

Competency 1: Can conduct complex routine workplace oral communication in the LOTE, regarding Qantas matters (two role plays)
In the role plays the examiner plays the customer and you play the Flight Attendant. You are given a role card and are required to interact with the examiner in the other language. Paraphrasing is acceptable if the message is clear and accurate.

Competency 2: Can read aloud printed workplace documents (Qantas Public Announcements) in the LOTE.
You are given a text in the LOTE to read aloud (70–100 words).
Romanised scripts are available for Chinese and Japanese.

Competency 3: Can sight interpret Qantas workplace documents (Public Announcements or similar text), from English into the LOTE.
You have two minutes to study a Public Announcement or similar text in English (50-70 words) and deliver the message in the other language.

Competency 4: Can interpret workplace information, from a spoken source (Captain's message) from English into the LOTE.
You hear a Captain's message in English once and interpret the information into the LOTE.

Please check the table to confirm the procedure for your state. If the information is not clear, please contact the Modern Languages Admissions Officer on 61 2 9385 0374 or email : modern.languages@unsw.edu.au.

STATE	LANGUAGES	CONTACT
NSW, SA & Queensland Enrol at and pay the Institute	All languages and Handbooks	Telephone: 61 2 9385 0374 or modern.languages@unsw.edu.au
Victoria Enrol with and pay the Examiner	Chinese (Mandarin)	Ms Lijun Bi Telephone: 61 3 9905 8132
Victoria Enrol with and pay the Examiner	French	Caroline Trousseau Telephone: 61 422 913 860
Victoria Enrol with and pay the Examiner	German	Dr. Axel Fliethmann Telephone: 613 990 52247
Victoria Enrol with and pay the Examiner	Japanese	Dr Takako Tomoda Telephone: 61 3 9904 7029 or Telephone: 61 3 9905 2273
Victoria Enrol with and pay the Examiner	Italian	Raffaele Lampugnani Telephone: 61 3 9905 2224
Victoria Enrol with and pay the Examiner	Spanish	Marisa Cordella Telephone: 61 3 9905 5449
Victoria Enrol with and pay the Examiner	Cantonese	UNSW Institute of Languages Telephone: 61 2 9385 0373
Western Australia Enrol with and pay Cecilia Chong	All Languages and Handbooks	Cecilia Chong Central Metropolitan College of TAFE Perth Campus, Level 5, 25 Aberdeen Street, Perth WA 6000 Telephone: 61 8 9427 1622

Test	Fees
QANTAS/Jetsar Language Proficiency Test	AUD$250.00
Diagnostic Workshop for QANTAS/ Jetstar	AUD$250.00
Handbook for QANTAS/Jetstar Candidates	AUD$22.00
Fees include 10% GST. Please Note: if your credit card is declined or if you provide incorrect credit card details, we will charge you an additional AUD$30 for administration fees.